Frequently Asked Questions

SHIPPING

How is my package shipped?
Erbie is shipped through USPS.
How do I know my package has shipped?
Once you have placed an order, you will receive an email confirmation. You will receive another email when your order has been shipped.
How do I track my package?
You will be given a tracking number for your package along with an email that your package has shipped.
How long will it take for my package to arrive?
It will take about 3-4 business days for your package to arrive.

PRODUCT
What if excessive irritation occurs after use Erbie?
If excessive irritation occurs, discontinue use. Concurrent use of other topical acne treatments and prescriptions with Erbie may cause excess dryness and irritation.
Are there any other ways I can use Erbie?
Erbie can be used directly onto acne spots or as a daily facial toner before applying moisturizer.
Can Erbie be used on other parts of the body besides the face?
Yes, Erbie can be used on other parts of the body where outbreaks occur. This product is for external use only. Avoid direct contact with eyes. Do not apply Erbie on open wounds or ulcers.
Can Erbie be used daily or is it meant only for spot application?
Erbie can be used for both spot application, and/or can be applied over entire face daily, as a skin toner.
What is the purpose of a skin toner?
A skin toner helps cleanse the skin of excess dirt, oil, and makeup. It shrinks pores, helps balance the pH of skin, and benefits acne-prone skin.
How soon will I see results after starting to use Erbie?
Results vary. Typically, you can notice results with just a few applications.
What is the age limit for the use of Erbie?
Erbie should not be used on children under the age of 10 years old.
Can I setup a monthly autoship?
Yes, Erbie does offer a monthly autoship service.
What is the shipping cost?
Our shipping cost is dependant on the State from which the order is being placed. Please review our shipping-cost page for more information.
Am I entitled for free shipping?
Our free shipping policy is applied on orders over $21.00.
How long does one bottle of Erbie last on average?
On average, one bottle of Erbie usually lasts about 1 month.
What is your return policy?
We offer a risk-free, 30-day, 100% money-back guarantee.
I am using your product for a while, and I have noticed a white residue on the top of the bottle. What is that?
Since Erbie is made only with 100% all-natural ingredients, it is normal to see a white-yellow residue on the bottle.
Can I find Erbie in stores?
Erbie is sold exclusively online.
How can I contact you?
Please feel free to contact us at hello@myerbie.com with any questions or comments.

If you want to know more information about how our formula works to help acne outbreaks, please visit our blog section.